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WE ARE CURRENTLY ONLY DEALING WITH BOOKINGS THAT ARE DUE TO ARRIVE BEFORE 30 APRIL. IF YOU HAVE A BOOKING FOR ANOTHER TIME, PLEASE BE PATIENT AND WE WILL GET TO YOU IN DUE COURSE. WE HAVE TO DEAL WITH BOOKINGS IN ORDER OF ARRIVAL.
We will be contacting all guests arriving in the next 90 days shortly to provide you with options.
In light of Government advice, we are not taking bookings for any property starting before 19 June 2020.
I have a booking with you and due to arrive before the 30th April. What should I do?
According to the latest government guidelines, you should stay at home. Therefore in most circumstances we are able to postpone your holiday until later this year or the equivalent dates in 2021 and are waiving any amendment fees. We will be in contact in due course to make these arrangements.
I have a booking with you in May. What should I do?
It is unlikely in our opinion that you will be able to travel to Cornwall in May and if you are in a vulnerable group, you will have had advice from the government to stay at home for 12 weeks. However, please bear with us and we will deal with your booking as soon as we are able.
I have a booking commencing in June or beyond. What shall I do?
At the moment we recommend you should do nothing until we advise otherwise. We know it is an uncertain time, but please be patient.
I have a balance payment due for a holiday. What shall I do?
We are not processing any balance payments at this time, even if you have received an email stating that we will.
If I do have insurance will I be covered still if I move my holiday dates?
Please contact your insurance company. If you have taken out Booking Protect, that will be transferred.
UPDATED 30 MARCH 2020