The government has now announced that holiday homes can open from 4 July. As a result, we are now taking bookings as normal for all dates on 4 July and beyond. You may have questions or concerns about booking under the current situation and we hope that this page provides answers. If you have further questions, please do use our contact form rather than call as we are pretty hectic right now!
I am thinking of booking a property or I have booked a property but what happens if my area goes into local lockdown?
If you make a booking and, at the date of your arrival, a lockdown has been imposed in Cornwall to prevent holiday homes from opening, then you will not be allowed to use the property and you will be entitled to a full refund. In addition, if the holiday home cannot be provided for your holiday for another reason, then you will also be entitled to a full refund.
If the property you booked is available for your stay and can be provided, but you are unable to travel to Cornwall to undertake your holiday because of your own local lockdown and the law forbids you from leaving your home then again you will be entitled to a full refund.
However, if the property you booked is available for your stay and can be provided, but you are unwilling to travel to Cornwall to undertake your holiday for any other reason, we are ONLY able to provide a refund under our normal Terms and Conditions i.e. we are able to re-let the week or the property owner agrees. Booking ANY holiday under the COVID-19 situation means taking a risk and you should be fully aware of this before booking.
I have a group booking for more than 6 people?
Please contact us either via email or phone for all your options.
What are holidays to Cornwall going to be like this year?
As ever Cornwall will be a wonderful place to spend your holiday but, as with much of our lives these days, self-catering holidays to Cornwall are going to be different this year in a number of ways. Most importantly, housekeepers and cleaners will need to be given considerably more time to prepare the property for your arrival. This means that you MUST abide by the arrival and departure times specified. For most properties, these times have changed. We will advise you of the revised arrival and departure times.
Generally this year you will need to be well prepared and as self-sufficient at the property as possible - local shops and services are going to be very busy and have limited capacity due to social distancing requirements. In addition, local pubs and restaurants will have reduced capacity and major supermarket deliveries will be difficult. However, there are huge numbers of local suppliers, shops and stalls selling and delivering locally. If you prepare, investigate and pre-order as best you can then you will benefit from a wide range of wonderful local produce. Our advice is to spend time on the web before your holiday to plan things carefully. This year, more than most, the more you plan the more enjoyable your holiday will be.
UPDATED 21 SEPT 2020