Our current advice and policy to bookings
We are currently in a full national lockdown. This means that all accommodation is closed, with a number of very limited exceptions. Given the latest Government advice about the earliest opening for holiday lets, at this time, we are not accepting any bookings to arrive at any property until 12 April 2021.
From 12 April, you need to consider the rules by which you are allowed to stay in holiday lets. It is your responsibility to comply with the law.
From 12 April at the earliest, you are only allowed to stay in a holiday let with members of your own household.
From 17 May at the earliest, you are allowed to stay in a holiday let with up to 6 people or 2 households.
From 21 June at the earliest, it is proposed that there will be no restrictions on social contact.
For existing bookings arriving before 12 April 2021
We are going to review all bookings arriving before 12 April 2021 and we will be cancelling and refunding. Please be patient and we will get to you in due course. Please remember, we deal with bookings in arrival date order and we are very busy.
For existing bookings arriving before 21 June 2021 where you are of the opinion, you are breaking the rules.
Please understand that we are going to be extremely busy dealing with bookings arriving prior to 12 April. You need to consider your options.
a) You can move your booking, but please do not telephone us. If you want to move your booking, please send us an email to [email protected] with your request for new dates, which of course is subject to revised prices and availability.
b) You can change the makeup of your party.
c) You can cancel your booking. We will make an exception to our terms of cancellation in that ANY monies paid will be refunded IF we are able to re-let the dates of your booking. Given the current demand, this is extremely likely.
d) If you made a booking to originally arrive before 4 July 2020 and already have a re-scheduled booking, due to arrive before 21 June and are uncomfortable about the new rules, please send us an email to [email protected].