DUE TO THE CURRENT GOVERNMENT ADVICE TO STAY HOME, OUR OFFICES ARE CURRENTLY CLOSED AND OUR STAFF ARE WORKING FROM HOME. WE CAN BE REACHED VIA EMAIL, BUT WE HOPE THAT THIS PAGE PROVIDES ANSWERS TO YOUR QUESTIONS FOR BOTH BOOKINGS THAT HAVE BEEN MADE AND IF YOU ARE THINKING OF MAKING A BOOKING FOR LATER IN THE YEAR.
In light of Government advice, we are not taking bookings for any property starting before 4 July 2020.
I have a booking with you arriving before 4 July. What should I do?
The government have now confirmed that holiday accommodation will not be allowed to open before 4 July at the earliest. We will shortly be contacting all guests due to arrive before 4 July 2020 to discuss the options for their holiday. Please be patient and wait for us to contact you. It is likely to be very busy for a few days and emailing or phoning our offices will not speed up the process. Rest assured we will get to you as soon as we can.
I have a booking commencing 4 July 2020 or beyond. What shall I do?
As things stand at the moment, nobody knows what the situation will be in early July or beyond and our advice is, therefore, to do nothing until we all know what the situation will be.
We are not processing any balance payments at this time so you do not need to worry about that.
Closer to the time, likely within 2-3 weeks of your arrival date, we will email you to let you know whether the property will be open or not and this will be subject to government restrictions. If your holiday can be provided, then your balance will be processed as normal. We all hope this will be the case.
If restrictions at the time of your arrival prohibit the property from opening, we will either be able to reschedule your booking to later in the year or the equivalent week in 2021 or provide you with a refund of your deposit.
Please note that if your accommodation can be provided and is allowed to open once government restrictions are lifted but you are unable or unwilling to travel to the accommodation, we cannot provide a refund. If there is a risk of this, please contact us to rearrange your booking to a later date when you are able to travel.
I have a booking commencing after 4 July 2020 and I am not comfortable with coming to Cornwall. What are my options?
Our advice is really to sit tight and see what happens. There is still a chance that the government will extend the closure of holiday homes and, if that is the case, we will extend our current policy applicable to bookings before 4 July.
As things stand at the moment, holiday homes are possibly able to open for business after 4 July. That means that if you are arriving after 4 July and wish to cancel at this time, you would be doing so under our normal terms of cancellation. That means that your deposit is non-refundable unless we are able to re-let the property. The chances of this are in reality quite likely as we are expecting demand for holidays in Cornwall to be strong once holiday homes are able to open.
You are able to reschedule your holiday under the terms of our business. That means that you are welcome to postpone your holiday to a later date, but it would be subject to availability, to the revised price for a later date and to the agreement of the owner.
I am thinking of booking a property for later this year, but what happens if we are still in lockdown, will I get a refund?
Under the law, at the moment holiday homes are not permitted to be open. If you make a booking and, at the date of your arrival, the law has not been relaxed to allow holiday homes to open, then you will not be allowed to use the property and you will be entitled to a refund. In addition, if the holiday home cannot be provided for your holiday for another reason, then you will also be entitled to a refund.
However, if the property you booked is available for your stay and can be provided, but you are unwilling or unable to travel to Cornwall to undertake your holiday, we are unable to provide a refund.
If you have any other questions whatsoever, please contact us using this link and we will get back to you as soon as we can.
UPDATED 10 MAY 2020